911 operators are swamped, and often with calls that should not have been made to 911 in the first place (remember the woman who got the wrong drive thru order…)
February 11 is 2-1-1 Day across North America. The United Ways across Ontario and 211 Ontario helpline are asking residents to make the right call (#MakeTheRightCall or #211Day) if they want or need help.
Knowing the right number to call will help people find the right services for their situation and will help reduce non-urgent calls to 911.
“211 has rapidly become an essential community service across Ontario. It’s the easiest and fastest way for our community’s most vulnerable, and those who care for them, to connect to social, health and government services,” said Andrew Benson, Executive Director of Ontario 211.
211 is answered live, 24 hours a day, every day of the year including holidays, in more than 150 languages. Residents can call 2-1-1 for information on community, social and health services, as well as municipal, provincial and federally funded services like housing, employment and mental health and addiction agencies. Residents can also call 2-1-1 for services like food banks or for the non-emergency police number.
If you’re not sure you should be calling 911, call 211 and they can help you!