Last updated: January 2016
591989 B.C. Ltd., a wholly-owned subsidiary of Corus Entertainment Inc. and owner of CKWS FM, operating as 104.3 Fresh Radio (collectively "CKWS"), the owners and operators of this website (the “Site”), respect your privacy and believe the best way to serve you on the Internet is with honesty, accountability and adherence to legal standards. We are sensitive to the issue of privacy and have structured our online activities to maximize your control over the disclosure of your own personally identifiable information.
Privacy of Children
We encourage parents and guardian to be aware of and participate in their children's online activities. Minors (persons under the age of majority in their province or territory of residence) are not eligible to use the Site unsupervised and we ask that you do not allow your child to submit any personal information to us. We do not knowingly collect the personal information of minors.
For more information regarding marketing to children, please visit the Canadian Marketing Association’s Special Considerations in Marketing to Children guidelines, part of the CMA’s Code of Ethics and Standards of Practice.
Types of Information collected
CKWS may collect two types of information from visitors to the Site: Personal Information and Non-Personal Information. Personal Information is any information about you as an identifiable individual, such as your name, user name, address, postal code, telephone number, mobile number, e-mail address age, marital status, income level, education level, intentions, preferences and opinions (“Personal Information”). CKWS collects Personal Information only where it is voluntarily provided by the individual in question.
Non-Personal Information is any information that cannot be associated with an identifiable individual, such as aggregated statistical information (e.g. the average length of time users spend visiting the site), or other anonymous information, such as the type and version of browser being used to access the Site. Your computer and its operating systems, browsers, and memory contain vast quantities of transaction data and records of your use of it.
CKWS generally collects Personal Information from you in order to provide you with products and services, to administer contests and special events, to better understand user preferences and to market our products and services.
We may also collect information about you from a social network site you may have connected from, in order to provide you with a more personalized experience. In some cases, we will collect psychographic data from third parties that help us better understand our users.
If you send an e-mail to us, or fill out our "feedback" form through the Site, we will collect your e-mail address and the full content of your e-mail, including attached files, and other information you provide. We may use and display your full name and email address when you send an email notification to a friend through the Site or the social network from which you have connected to the Site (such as in an invitation, or when sharing your content).
Personal Information for Contests
A user can enter a CKWS contest through the Site. If a user is 13 years of age and under, we require the consent of a Parent prior to the submission of a user's personal information. On the online entry form, we ask for personal information such as the entrant’s name and address. Unless otherwise specified in the applicable contest rules, this personal information is collected, used and/or disclosed solely for the purpose of awarding contest prizes, tracking compliance with the official rules and regulations and for internal feedback purposes. CKWS only uses and discloses a contest winner's name and photograph after receiving prior written consent from the winner (or their Parent, if the winner is under the age of majority in his or her Province of residence) and the appropriate release forms are fully completed by a Parent and returned to CKWS.
Occasionally, CKWS users will have the opportunity to submit ideas or content such as videos for inclusion on the Site or audio for airing on CKWS. At the time of submission, the producers of these shows will also ask the users to include a contact number, email or address. Only those who produce the show in question will have access to the contact information and it will not be passed on to a third party. People who submit ideas or content may be contacted if the show's producers are possibly interested in using such submissions.
Why is the Information Collected?
CKWS may collect your personal information in order to enable us to make general improvements to the Site, ensure that content standards of the Site are rigorously upheld, enable us to contact you (for example, registration is needed to enter certain contests) and better serve your specific interests. You may choose not to provide your personal information, but this may lead to decreased functionality of the Site for you and will prevent us from providing you with certain products or services. However, you can still access and visit many of the Site's features. We may also request you to voluntarily provide personal information that is not required to access features of our Site.
For example, we may collect information from you to allow you to:
- Join a club or become a member;
- Enter a contest or other promotion;
- Subscribe to our e-mail newsletter(s);
- Respond to online questionnaires;
- To participate in interactive online activities (such as games, chatrooms or bulletin boards);
- To shop online at our and/or our contractor's Site; or
- To contact us to make requests or comment on our services.
In addition to using Personal Information to keep in contact with users CKWS may use your information for the following purposes: (i) to better understand viewer and user needs and preferences; (ii) to improve the content and format of our Site; (iii) to notify visitors about updates to our Site; (iv) to keep you informed about product and services (both ours and third parties') in which you have expressed an interest; (v) to establish your eligibility for special offers and discounts; (vi) to complete business transactions; (vii) to contact you as part of a promotion; (viii) to administer individual accounts; (ix) to provide customer support; (x) to personalize your experience and make content recommendations; (x1) to meet legal requirements.
We may use third-party advertising and analytics companies to collect Non-Personal Information and/or serve ads to users when they visit our websites or use our apps. These companies may use Non-Personal Information (i.e. not including your name, address, email address or telephone number) about the use of this Site and other Corus Entertainment Inc. sites, as well as other Web and offline activity in order to provide advertisements about goods and services of possible interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, visit www.youradchoices.ca Rest assured that neither CKWS nor any third parties acting on its behalf collect browsing information respecting the use of the site by children, nor does CKWS target advertising to children based on browsing activity.
With whom do we share information?
CKWS works closely with a number of parties who may perform functions on our behalf, including fulfilling orders, providing streaming services or other third party content, providing promotional materials to our users, sending e-mail, managing, compiling and processing data, administering contests, processing credit card payments or providing customer service. Data, including Personal Information, may be stored or processed outside Canada or in the cloud where it will be subject to the laws of the jurisdiction(s) in which it resides. We do not disclose your Personal Information to these parties except to the extent necessary to enable them to provide the specific services to you or on your behalf. Third party service providers are contractually bound to maintain the confidentiality of your Personal Information and are prohibited from using your Personal Information for any other purpose.
In the event of a proposed or actual sale of all or a substantial portion of our business assets, your Personal Information may be disclosed to potential buyers where necessary to determine whether to proceed with the transaction. Where such a transaction is completed, your Personal Information may be among the transferred assets. In such event, the purchaser will continue to be subject to the confidentiality obligations posted herein.
What are your choices?
We do not sell or otherwise share personally identifiable information about individual users without the prior approval of the user. On the page where we ask for that information, there is a prominently displayed method to indicate to us that you do or do not want to receive promotional and/or marketing information about products, services and offerings. Check the appropriate box and your information may be used as described above. Leave it blank, and we consider it an opt-out. Either way, it is always your choice. User consent to use Personal Information can be withdrawn at any time by emailing our Privacy Officer using the contact information provided below.
What are cookies, and how are they used?
SMS Notifications; Push Notifications
If we offer SMS notification or push notification functionality, and you choose to receive SMS notifications and/or push notifications, we may send such notifications to your mobile device. We will collect and store the information you provide, including your telephone number. You can opt out of receiving SMS and push notifications and you can adjust the types of notifications you receive, and when you receive them, by editing your notification settings on your mobile device. You can also opt out of receiving SMS and push notifications by emailing. We will not charge a fee to use SMS notifications or push notifications, but any text messages sent and/or received are subject to standard text messaging rates. Additionally, text messages sent and/or received count towards a monthly quota as any other messages do. Any users, whether sending or receiving text messages, should be aware that standard text messaging rates may apply. Text messaging rates can normally be found by asking your mobile carrier.
About Our Forums
The Site may, from time-to-time, feature forums (such as message boards and chat rooms) which enable our users to communicate with each other. CKWS does not moderate and is not responsible for the content that you or any user posts on any forum on the Site. All personal information you post in a forum becomes public information and may be viewed, collected and used by any visitor to the Site, and may expose you to unsolicited messages. This is beyond our control. Therefore, CKWS strongly recommends that you do not post on any forum private information about yourself or other individuals.
Linking to Our Business Partners' and Third Party Content/Web Sites
The Site may include social media features, like the Facebook “Like” button. These features may collect information about your IP address and which page you’re visiting on our Site, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
This site may also permit you to link to other social media websites on the Internet (e.g., Twitter, Facebook, Pinterest, Tumblr, among others) ("Social Media Sites"). By accessing the Site through a Social Media Site, mobile device or other third party platform or service or by connecting to such a platform or service via the Site, we may be authorized to collect, store, and use personal information as permitted by your user agreement and settings with the Social Media Site, mobile device or other third party platform.
“Refer a Friend” or “Sharing Features
If you choose to use a referral service to "tell a friend" about the Site, a specific article or feature on the Site, or a contest that is running, we may ask you for your friend’s name and email address. We will then send your friend an email on your behalf inviting him or her to visit the relevant webpage or check out the Site. We store your friend's name and email for a short period for the sole purpose of sending this email and for redundancy checking, to be sure that your friend does not receive multiple copies of the same email message. We do not keep or use this information for any other purpose.
How We Protect Your Personal Information
We have policies and procedures in place to protect the privacy and confidentiality of the information that we collect and maintain, including contracts with third parties that manage the information provided by you. All Personal Information is stored on secure servers, behind a firewall at a data center with access to data strictly controlled. Only individuals specifically involved in the analysis and other functions set out herein have access to your Personal Information. These individuals have been provided the requisite training on our privacy policies and practices.
To help ensure the privacy of your information, we urge you not to share your user name and password with anyone and recommend that you change your password frequently and store it in a safe place. If you are asked to create a user name or password, please select words that do not personally identify you. We may offer "auto login" which allows users to enter member areas of our Site without re-entering password information. You may want to disable auto login on your device, in order to prevent access by unauthorized users of your device.
Updating / Deleting your Information
Users of the Site may delete any Personal Information previously submitted through the Site, unless such deletion would compromise privacy or security interests. To update or delete your information, please contact the company’s Privacy Officer, at the address listed below.
If you have any concerns about privacy procedures respecting our Site, or to find out further details about how your Personal Information may be used, write us at:
Corus Entertainment Inc.
Corus Quay, 25 Dockside Drive,
Toronto, Ontario M5A 0B5
Attn: Privacy Officer
Or you may email us at firstname.lastname@example.org.
Please make any communications as complete and descriptive as possible, and we will attempt to respond promptly to your concerns.
Office of the Privacy Commissioner of Canada
The Office of the Privacy Commissioner of Canada oversees our Personal Information handling practices. If any privacy concerns are not addressed to your satisfaction you may contact the Office of the Privacy Commissioner of Canada for further guidance:
1-800-282-1376 or 819-994-5444
© 2016 591989 B.C. Ltd. and Corus Entertainment Inc.